24 hour live chat means that regardless of the time of day, someone is always ready to answer a live chat on your website. Whether it’s 1 pm, 10 pm or 2 am, a live chat agent will be ready to respond to the traffic on your website and provide live chat support. This leaves you safe in the knowledge that your business can achieve a high customer satisfaction rate at any point in the year. And that’s crucial in securing returning trade. It also means that you can begin to trade overseas and provide adequate support in doing so, if that’s a working model that suits your business. Chat outsource services allow you to grow and expand your business without negative impact.
If we look at it in the UK, live chat outsourcing can equal the quality of the high street and more. People who are employed to work on the high street are able to provide good quality support on the products and services related to this business, it’s what they’re paid to do. The quality of our live chat customer service is able to match this by building an in-depth knowledge base on your business and its products, meaning our 24 hour live chat gives you and your business peace of mind customers are getting good quality support as and when they need it.
The real benefit of 24 hour live chat comes beyond 5 pm. This is when the support that high street employees, on average, begins to end. However, most UK consumers spend their time surfing the Internet in the evening, when they’re not working. A website without live chat is the equivalent of having a shop with no employees and a self-service checkout. This is where our live chat agents step in and become that virtual person. When it comes to retail, the questions are all similar, such as product details, returns advice, how to process payment etc. but the difference is that without live chat, there is no one to answer these concerns. This results in another customer lost. The best live chat in retail comes to life in the evening and gets those sales over the line which is why 24 7 live chat is the way forward. Contact our team at Uparoo today via our website at https://www.uparoo.co.uk to find out more.