Live chat software UK based is a much more productive service for websites than a live chat service that is outsourced to another country. When we hire live chat agents, they’re exclusively based in the UK, which is important for UK based businesses as it brings a whole host of benefits with it. Whilst foreign markets offer live chat support that tries to win your business through price, in a race to the bottom, the live chat service you get in return is often poor in comparison to UK based live chat services. The focus is on quantity and not quality when answering live chat.
One of the biggest reasons to use live chat software UK based is the culture of the British people. We can all agree that culturally, no two countries in the world are the same. You would not speak to or address a person from China in the same way you’d approach someone in the UK, and the same applies online. Our live chat agents understand this, which is why we are able to offer the best live chat service for the UK. This is another reason why our online live chat software for websites is so basic and simplistic. When using live chat support, people in the UK want help there and then. They don’t want to wait or be referred and if they have to be, then you’ve probably lost their business. Our live chat agents understand this and our culture, which is why we get to know your business and its products so well, so the help and answers customers need from live chat are always ready with minimal fuss.
Understanding the culture of the general UK public is one highly important factor, but understanding business needs is another essential area. This is why our live chat customer service software offers 24/ 7 live chat. It’s a known fact that more online traffic is generated from UK consumers in the evening, when they’re free of work commitments. To best suit the needs the typical UK customer has, live chat customer service needs to be accessible constantly. If it’s not, then people will simply go somewhere else. And these two critical reasons – culture and accessibility - is why live chat outsourcing has changed from a being a tool that gives you an edge to an essential tool in keeping up with the competition. To maximise your business’ potential, live chat software and live chat support that is based in the UK is best suited to understand the requirements of our culture and its people.
At Uparoo, we’re UK based, so we truly understand what expectations people have of your business. We provide quality live chat packages that are tailored directly to your company’s products and/ or services when dealing with your potential and actual customers. With our live chat software UK wide, you can offer an around-the-clock service that engages with your consumers, rather than simply offloading queries as quickly as possible. Our website, at https://www.uparoo.co.uk, should answer most of your queries, but if you have any other questions, we’re always delighted to answer them. Use the online contact form on our website – or why not live chat with us too?